DEVELON has introduced the latest iteration of its fleet management system — MY DEVELON: a new digital platform for managing construction equipment.
“Dealers and customers can access and manage the DEVELON construction equipment maintenance and operation data using the MY DEVELON app or on a web browser,” said DEVELON telematics manager Stojan Arezina. “Our customers can remotely check the status of their equipment and communicate with their machines by sending certain messages.
New Features
Some of the newest features now available on the MY DEVELON platform are the ability to download service tools and get personalized quotes for parts for DEVELON equipment.
“We provide a menu for customers to request a quote for DEVELON genuine parts from their local dealer,” said Arezina. “It will be a very useful resource for customers. They can select the parts they want to receive a quote on and send it to their dealer. Additionally, customers can subscribe to our exclusive digital services.”
Telematics Usage
Although some customers can be intimidated by the amount of telematics data, Arezina says DEVELON and its dealers are working to develop training programs that help educate customers on how to navigate the system. That starts with DEVELON dealers using brief, streamlined training materials, which he says has been very effective with sales specialists.
“When a customer purchases a new machine, our dealership sales specialists provide some basic training about telematics with the customer,” said Arezina. “When the customer leaves with the new machine, the customer has a telematics profile. The customer can log in and start tracking the new machine immediately.”
Dealers and customers can subscribe to receive notifications when a DEVELON machine requires service. Arezina says this allows dealers to engage with customers and their machines.
“Our telematics offering helps keep our customers’ machines working the way they were intended,” said Arezina. “Dealers and customers can better remotely monitor machines to ensure they are in good health and can schedule routine maintenance to ensure it’s done when it’s needed.”